Delete Your RewardCare Account
App: RewardCare (com.rewardcare.mobile) · Last updated: April 21, 2026
You have the right to request deletion of your RewardCare account and the personal data associated with it at any time. This page explains how to make that request, what happens to your data afterward, and what (if anything) is retained for legal or operational reasons.
Option 1 — Delete from inside the app (fastest)
- Open the RewardCare app.
- Go to Profile → Settings → Account.
- Tap Delete account.
- Confirm the action when prompted.
Your account and the categories of data listed below will be permanently removed from our production systems within 30 days of confirmation, subject to the retention exceptions noted at the bottom of this page.
Option 2 — Email request
If you cannot access the app, send a deletion request from the email address on your RewardCare account to:
Please include the following in your message so we can verify your identity:
- Subject line: Account Deletion Request
- The email address registered to your RewardCare account.
- (Optional) Your in-app username or wallet address, if you remember it.
We confirm receipt within 3 business days and complete the deletion within 30 days. If we need additional information to verify ownership of the account, we will reach out from privacy@rewardcare.ai.
What gets deleted
| Category | Behavior on deletion |
|---|---|
| Account & identity (email, username, profile picture, wallet address) | Permanently deleted within 30 days. |
| Biometric & health data (steps, sleep, heart rate, HealthKit syncs) | Permanently deleted within 30 days. |
| Activity & gameplay history (workouts, streaks, rewards, building visits) | Permanently deleted within 30 days. |
| AI coach conversation history | Permanently deleted within 30 days. |
| Voice & microphone recordings | Processed in real time and not stored; nothing to delete. |
| Camera images (e.g., receipts, profile photos you uploaded) | Permanently deleted within 30 days. |
| Device identifiers & analytics events linked to your account | Permanently deleted within 30 days. |
| Crash reports (Sentry) tied to your account | De-identified within 30 days; aggregate metrics may be retained indefinitely. |
What may be retained, and why
A limited set of data may be retained after account deletion for the reasons described below. Where retained, it is segregated from your active profile and is not used to contact you or to make decisions about you.
- Financial & payment records — Transaction logs from Stripe Financial Connections, payouts, and on-chain wager records may be retained for up to 7 years to comply with U.S. financial recordkeeping requirements (IRS, FinCEN, state money transmission laws).
- Tax documents — 1099-MISC and similar tax forms issued to you are retained for 7 years per IRS requirements.
- Fraud, abuse & safety records — Logs needed to enforce our Terms of Service or to defend against fraudulent claims may be retained for up to 2 years in a restricted security archive.
- On-chain transactions — Any blockchain transactions you authorized (rewards, wagers, NFTs) are public, immutable, and outside our control. They cannot be deleted from the underlying chain.
- Aggregate, de-identified analytics — Statistical data with all user identifiers removed may be retained indefinitely for product research.
Questions
For any questions about this process, contact us at privacy@rewardcare.ai. For broader information about how we handle your data, see our Privacy Policy.